DISCOVER NEW & UNIQUE LINNHES COLLECTION

Delivery & Returns

DELIVERY

Should you have any queries at all, please do not hesitate to contact us via email contact@linnhes and we would be happy to assist you.

Shipping is a flat rate £3.95 and is via Royal Mail. Delivery takes 3-5 working days.

When we dispatch your order, you will receive a confirmation email which states your tracking reference.

You can check on your parcels progress by logging onto:
https://www.royalmail.com/track-your-item#/


RETURNS

We hope that you will be delighted with your order, however, we understand that there are occasions where you may wish to return items and we are happy to assist according to the Consumer Rights Act of October 2015.

WHEN YOU CAN RETURN AN ITEM

  • You have 14 days from the date of receipt to return goods to us, in their original condition, and packaging where possible, for a full refund or exchange.

You can contact us - email: contact@linnhes.com

Please confirm your order number when contacting us so we can find your order and help with your query.

HOW TO RETURN AN ITEM:

  • Goods should be returned in their original packaging and condition in which they were received, including the outer box. 
  • For fragile items please ensure these are protected and safely packaged.
  • Print and complete a copy of the returns form, enclose it within your parcel to let us know why you are returning your items. This will help us to process your return and refund as quickly as possible.
  • We do suggest that you use Royal Mail services for the return and please ensure a proof of postage is requested, as we are not liable for items lost in transit on their way back to us without proof of postage. 

REFUNDS

  • We are not able to issue refunds for goods that are not returned in the condition in which they were received.
  • We will issue your refund or replacement within 14 days of receiving proof of postage or the goods back.
  • Once we confirm your return, we will issue a refund for the amount you paid upon purchase or replace the item (availability dependent) as requested.
  • A refund can only be credited back to the original card used to purchase the items.
  • Refunds for items received as gifts can only be given to the original purchaser. If you would like to exchange an item, we cannot stop the original purchaser from knowing.
  • If an item is returned to us after our returns period has ended, and/or without advising us first, we will not be able to offer a full refund. In these circumstances we can only offer an exchange or a part credit onto an e-voucher.

  FAULTS & DAMAGES

  • We strive to ensure all our items are produced, designed and packaged well but in some unfortunate cases faults and damages may occur. If on receiving your delivery you find an item is damaged or faulty, we ask you contact us via email (contact@linnhes.com) detailing the issue and attaching a clear image.
  • All replacements for products that are deemed faulty or damaged will be sent out free of postage and packaging charges.